- The rights and obligations of the client and care provider are laid down, among other things
- in the Medical Treatment Contracts Act (WGBO) and the Care Quality, Complaints and Disputes Act (Wkkgz).
- The client provides Natural Medicine Practice Elena to the best of his knowledge with the information and cooperation that Natural Medicine Practice Elena needs to carry out the treatment. In the implementation, Natural Medicine Practice Elena is guided by what the client reasonably belongs or can know with regard to his / her complaints and the treatment method.
- For reducing the main complaint and the related complaints
- Complaints that may emerge in the course of the treatment process.
- Natural Medicine practice In the context of the treatment, Elena has informed the client, in a clear manner and, if requested, in writing, about the proposed treatment and methods, the rates and about the developments regarding the treatment and the client's health status.
- Natural Medicine practice Elena keeps a client file and acts in accordance with the GDPR. The client can request a copy and can also demand destruction with which Natural Medicine practice Elena is legally obliged to cooperate, unless there is a legally demonstrable reason or if the personal data are essential for the care of another client in connection with hereditary diseases. or for another medically identifiable cause.
- The file is kept for a total of 20 years in accordance with the legal retention period.
- For a progress or final report to my general practitioner or treating specialist.
- For consultation with colleagues by the practitioner, if deemed necessary
- Natural Medicine practice In her work, Elena must observe the care of a good healthcare provider and act in accordance with the responsibility resting on her, resulting from the professional standard applicable to the healthcare provider. If necessary, Natural Medicine Practice refers Elena to a doctor / specialist, even if the treatment by Navita can no longer take place due to illness, disorder or death.
- Termination of the treatment can take place at any time by mutual consent. Unilateral termination by the client may take place if the client no longer recommends or considers the treatment necessary. If this happens against the advice of Natural Medicine practice Elena, the risk is for the client and is then willing to sign a statement acknowledging that the treatment is terminating without approval of Natural Medicine practice Elena. Navita's treatment may be terminated unilaterally if she cannot reasonably be expected to continue the treatment. The client is aware of the complaints procedure and can turn to the disputes body for complaints
- The treatment offered is additional to regular medicine.
- Payment method for the treatments is transfer after receipt of the invoice within 14 days after the treatment.
- An appointment must be canceled on time (at least 24 hours in advance), otherwise the costs of the reserved time may be charged.
- If the client is dissatisfied with the treatment or treatment, the complaints and disciplinary regulations of the MBOG and / or CAT apply.
- If the client is under 16 years of age, consent for treatment must be given.
- Name therapist: Drs. Elena Karnaukhova
- Practice AGB code: 90062273; Personal AGB code: 90102877
